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Sr. Manager, Site Reliability Engineering (SRE) (hybrid)

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Category: Global Technology Services
Position Type: Regular Full-Time
External ID: 10525
Location: Winston-Salem, NC, United States
Date Posted: Jan 16, 2024

Overview

THE ROLE: 

 

The Senior Manager, Site Reliability Engineering (SRE) will a work hybrid schedule, and must be available to work onsite at either our facility in Winston-Salem, NC or our facility in Torrance, CA at least 2-3 days per week and more if needed and will able to work some from home also. Will be responsible for maintaining and implementing technology programs to improve overall systems and services stability, availability, performance, service monitoring across all of our platforms as well as leading a team of SREs. The Senior Manager of SRE is a hands-on technical role and requires a thorough understanding of all components of a modern web application stack, including front-end, back-end, database, networking, and systems-level knowledge. Bring innovative and creative ideas around performance, security, software, and system design in order to help us build and roll out technology solutions for our platform

 

 

HOW YOU WOULD CONTRIBUTE

 

  • Leads a team of SRE professionals responsible for maintaining and implementing technology programs to improve overall systems and services stability, availability, performance, and service monitoring across all of our platforms 
  • Design and implement innovative solutions that improve software development velocity, infrastructure resiliency, security, and data availability
  • Recommend and facilitate implementation of infrastructure enhancements as required to maintain the performance of systems in response to business growth
  • Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate KPIs
  • Lead multi-functionally with other teams to surface common problems, architect solutions, establish conventions and  application development and operations standard methodologies
  • Partner with internal customers to develop multi-year roadmaps influencing the direction and evolution of the operating environment and support protocols
  • Forms relationships with peers and internal customers to cultivate multi-functional/team/department collaboration
  • Lead and supervise proactive reviews and audits of production systems, issue triage and follow up
  • Create robust technical solutions for complex business challenges and improve team delivery through Agile practices; help define and communicate technical standards
  • Enhance our testing, monitoring and continuous deployment infrastructure
  • Perform other related duties as assigned

SUPERVISORY RESPONSIBILITIES:

 

Leads a team of 8+ people

Qualifications

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

 

 

Skills:

 

  • Excellent Communicator, Project Manager. Develops a collaborative environment that fosters knowledge sharing.
  • Ability to interact effectively at all levels with sensitivity to cultural diversity
  • Ability to communicate effectively to technical, non-technical, and executive audiences
  • Leads team performance - ability to lead small teams and produce result
  • Knowledge of defining and monitoring system quality measures, including SLIs (Service-level Indicators), SLOs (Service-level Objectives), and Service-level Agreements (SLAs)

Experience:

  • 8+ years of experience in DevOps, SRE, or related roles, with a focus on cloud-based infrastructure 
  • 5+ years of experience managing DevOps or SRE engineers
  • Deep knowledge of modern infrastructure management and site reliability engineering practice, including Infrastructure-as-Code tools (e.g., Terraform, Ansible, …)
  • Deep expertise in modern software development tools / ways of working (e.g., git/GitHub, DevOps tools, metrics / monitoring, …) and with agile software development environments to provide devops services and solutions.
  • Experience with metrics and observability tools (e.g. Dynatrace, Splunk, DataDog, Prometheus, Grafana, etc.
  • Experience with building toos to improve the reliability of systems, automated remediation of issues, or improve scalability
  • Hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
  • Experience delivering software designed for high concurrency, scalability, or availability
  • Experience with containers and container orchestration tools (Docker, and Kubernetes)
  • Experience with Apigee, Kafka, MySQL, PostgreSQL, Elasticsearch, and/or Redis
  •  

Education:

 

  • Bachelor’s in information technology or equivalent
  • Azure / GCP experience or equivalent certifications

 

 

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

 

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

 

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

 

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to [email protected].

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