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Sr. Receptionist

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Category: Administrative
Position Type: Regular Full-Time
External ID: 10604
Location: Los Angeles, CA, United States
Date Posted: Dec 19, 2023
Hiring Range: 18.74 to 20.78 USD Hourly

Overview

THE ROLE: 

This position will be responsible for effectively handling a high-volume phone system, answer incoming calls, identify purpose of call and route to the appropriate staff. This position is frequently the first point of contact, which will require a friendly level of courtesy while maintaining a professional attitude and environment to greet visitors, vendors, delivery persons and facilitate their needs and requests. This position will also support the Global Security team in preparing all employee, contractor, vendors, and contingent workers badging process.  In addition, this position will also require some critical thinking, problem solving skills, and strong written and verbal communication skills during the execution of a variety of administrative and clerical duties necessary to run the reception desk efficiently.

 

 

HOW YOU WOULD CONTRIBUTE: 

•   Maintain reception desk as scheduled, answering high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.
•   Answer and direct all incoming phone calls. 
•   Greet and direct, visitors/contractors and vendors, manage visitor sign in procedures, issue visitor badges, and inform the appropriate party that their visitor has arrived. Ensure visitor sign out procedures are implemented.
•   Direct and/or assist associates with security access compliance. 
•   Perform other assigned duties requested by Management.
•   Act as a liaison between contract building security, coordinating visitor requests and security escorts as needed.
•   Monitor and process Outlook conference room reservations in a timely manner.
•   Support the sale of employee discount movie purchases following documented policy.
•   Create new profiles in CCURE for new hires, contingent workers, contractors, vendors, etc. and process/provision badges on an as needed basis.
•   Assist with various projects as needed.

 

Qualifications

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: 

•   Excellent telephone etiquette, interpersonal and organizational skills
•   Able to deliver excellent customer service, externally and internally.
•   Ability to interact effectively with all levels of management.
•   Strong communication skills (both verbal and written) 
•   Ability to multi-task and be flexible and adaptable. 
•   Knowledge of Microsoft Word, Excel, and Outlook
•   Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals.
•    High level of attention to details.

 

Experience:

•   3+ years reception experience /working in a call center/ switchboard environment.
•   1 year of experience with SoftwareHouse CCURE9000.
•   Knowledge in Microsoft Excel and other MS Office applications

 

Education:

•   High School Diploma 
 

#LI-GB1

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

 

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

 

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

 

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to [email protected].

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