Sr Coordinator, Operations Support E&A

Overview

Sr Coordinator, Operations Support 

In this role you will:

• Strategy Delivery: Implement initiatives as part of strategies to ensure successful recruitment and retention of customers and Distributors, as well as growth in product sales and revenue.
• Relationship Management: Build and nurture strong relationships with Distributors across the region, Country Directors/GMs, and Field Sales teams to understand their needs and challenges.
• DMOs and Flow Support: Support local market teams and Distributors in identifying growth and improvement opportunities within existing and new Daily Methods of Operations, including Nutrition Clubs and Marathons, and provide solutions to assist Distributors with their flow.
• Project Management: Coordinate multiple projects simultaneously, managing timelines and communication with internal and external stakeholders to ensure timely delivery of initiatives.
• Collaboration: Partner with peers, colleagues, and wider teams across global, regional, and local markets, including Product, Promotions, Communications, Content, Events, Operations, Legal, Country Directors, and more to align key requirements with the Distributor Success plan.
• Metrics and Analysis: Work with key stakeholders to analyze DMO performance metrics and create engaging ways to share the analysis with GMs and local markets.
• Market Knowledge and Trends: Continuously research emerging trends, success stories, and growth opportunities within local markets, staying present at Clubs, Masterclasses, local events, DMOs, etc., to identify potential for scaling.

Our requirements:

• Degree in business administration, management, marketing or a related field (beneficial)
• Certification in project management (beneficial)
• Experience in a field / market role in a MLM or Direct selling company, dealing directly with Distributors
• Experience managing projects and delivering against tight deadlines
• Experience of a European market within the Health, Wellness, Fitness, Nutrition sector
• Experience of a business operating in multiple markets with nuances around culture, language, etc
• Fast paced and proactive
• Very strong verbal and written communication skills
• Strong virtual and in-person presentation skills
• Highly confident to engage directly with Distributors
• Adaptable and receptive to feedback
• Creative
• Innovative
• Detailed and Meticulous
• Resilient
• Humble
• Able to work flexibly, including evenings and weekends where required