Employee Technology Experience Technician II (IT Desktop Support)

Overview

POSITION SUMMARY STATEMENT:  

The IT Desktop Support Technician / Employee Technology Experience Technician II will work the hours of M-F 9am-6pm. This is an exciting opportunity to join a team of highly trained and self-motivated IT professionals who work onsite at our state of art Innovation and Manufacturing facility in Winston-Salem, NC.  Will be providing broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office environments and manufacturing environments within our facility. End User Services Technicians also support events.

DETAILED RESPONSIBILITIES/DUTIES:  

•    Provides service and end user support during maintenance checks or dispatches
•    Diagnoses errors or technical problems and determine proper solutions
•    Produces timely and detailed service reports
•    Collects and analyzes performance data to provide technical assistance
•    Provides technology support as needed for events
•    Ties workflow to schedule
•    Accurately documents solutions related to complex issues
•    Creates workaround procedures when standard procedures have failed and ensures issues are resolved
•    Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers
•    Builds positive relationships with customers

SUPERVISORY RESPONSIBILITIES:

None

Qualifications

QUALIFICATIONS: 

Skills Required:

• Customer-centric. Attention to detail, strong communication skills
• Passionate about technology
• Ability to lift and move hardware
  Strong knowledge of Windows 10, Office products
• Familiarity with desktop, laptops mobile devices, printers or other devices
• Familiarity with Active Directory, ITIL Service Management and ticketing systems
• Must be able will work the hours of M-F 9am-6pm along with OT that may be required at times.

Experience required for Level II:

•  3+ years experience performing IT desktop / end user support

Education Required:

• Bachelor's in Information Technology or additional 4 years of experience in lieu of degree

Certificates / Training Preferred:

• CompTIA A+ or equivalent

PHYSICAL DEMANDS:

 In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

•    Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers
•    Manual dexterity required

•    Moderate: Mostly standing, walking, bending, frequent lifting

WORK ENVIRONMENT:  

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

•    The office is clean, orderly, properly lighted and ventilated
•    Noise levels are considered low to moderate

#LI-JH1

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to [email protected].